Making a claim
should be the easy part.
When something goes wrong, the last thing you need is paperwork. Call us, tell us what happened, and we handle the rest.
How to make a claim.
Four steps from first chat to settlement. No forms, no hold music. Peter takes the details, then a real agent handles everything for you.
- 01
Start with Peter
Chat with Peter, our smart digital assistant, whenever it suits you. Or call us. No hold music, no menus.
- 02
Tell us what happened
Peter gathers the key details and passes them straight to a live agent. No forms, nothing repeated twice.
- 03
We handle your claim
Your agent manages every step of your claim, doing all the back and forth and chasing updates for you.
- 04
Settled and sorted
We confirm the outcome, explain what happens next, and keep you updated until your claim is settled.
What to have ready.
Having this information to hand will help us process your claim as quickly as possible.
- Your Meridian policy number
- Date and time of the incident
- A brief description of what happened
- Photos or supporting evidence where available
- Third party details, if relevant
- A police reference number, if the incident was reported