We want every Meridian client to feel well looked after. If something has gone wrong, we want to hear about it and put it right.
You can complain in any of the following ways:
Please include your policy number (if you have one), what has gone wrong, and how you would like us to put it right.
We will acknowledge your complaint within three working days and tell you who is dealing with it.
We aim to resolve straightforward complaints within five working days. For anything more complex, we will keep you updated and send a final response within eight weeks at the latest, in line with FCA rules.
If you are not satisfied with our final response, or if eight weeks have passed without one, you may be entitled to refer your complaint to the Financial Ombudsman Service, free of charge:
You normally have six months from our final response to refer your complaint to the Ombudsman.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation if we cannot meet our obligations. Further information is available at fscs.org.uk.
This document is a working draft and does not constitute legal advice. Please have it reviewed by a qualified solicitor before going live.